CIVT’s Management and Staff will act in a professional and ethical manner at all times.
Marketing and Recruitment
CIVT’s Management and Staff will market their educational products with integrity, accuracy and professionalism. They will conduct recruitment of Learners at all times in an ethical and responsible manner.
Enrolment and Provision of Information
CIVT’s Management and Staff will provide clear and accurate advice to all enrolling Learners. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.
Training and Assessment Services
CIVT’s Management and Staff are committed to providing Training and Assessment Services, resources, support and equipment in a condition and environment that is conducive with achieving competency in the units of study undertaken.
Recognition of Prior Learning (RPL)
CIVT’s Management and Staff are committed to supporting all RPL enquiries and requests from potential and enrolled Learners. Enrolling Learners are supplied with relevant RPL information at initial contact and orientation events prior to undertaking studies. Further support is provided with relevant RPL tools following RPL application.
Complaints and Appeals
CIVT’s Management and Staff will ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the monthly Management Review meeting and corrective action identified and implemented to arrive at a satisfactory resolve for each complaint and grievance.
Access and Equity
CIVT’s Management and Staff will provide assistance to all Learners to identify and achieve their desired outcomes. CIVT is committed to providing Training and Assessment Services to all Learners regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy and upholds the principles of equal opportunity.
Issuance of Qualifications
CIVT’s Management and Staff will promptly provide copies of all qualification and statements of attainment achieved by enrolled Learners and provide ongoing assistance to enquiring Learners with regard to their record of course progress, achievements and statements of attainment.
Records and Information Management
CIVT’s Management and Staff are committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past Learners. They will apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.
Legislative Compliance
CIVT’s Management and Staff will conduct periodic reviews to ensure that CIVT is compliant with all state and federal legislative requirements for RTO’s including but not limited to WHS, Harassment, Discrimination, Equal Opportunity and Vocational Education and Training legislation.
Stakeholder Feedback
CIVT’s Management and Staff are committed to securing and reviewing advice and feedback from all its Stakeholders involved in the delivery of its Training and Assessment Services.
Financial Management
CIVT’s Management will apply sound and accountable financial practices within its day-to-day operations and maintain its adherence to equitable refund policies.
